Overview

Review Request Section – Overview and Guide

Review Request Module

The Review Request section combines high‐level metrics, per‐order controls, and automation settings to help you collect more customer feedback while staying compliant with Amazon policies.

1. Overview & Key Metrics

At the top of the screen you’ll find:

  • Statistics Panel

    • Sent (Today): Requests dispatched since midnight.

    • Sent (YTD): Total requests sent this year.

    • Sent (30 Days): Requests sent over the past month.

    • Sent (All-Time): Cumulative total.

    • Trend Chart: Daily request volume plotted over time.

  • Latest Seller Reviews

    • Shows your average star rating, total review count, and review-conversion rate.

    • Displays a snippet of a recent review with navigation controls to browse through different marketplaces and comments.

2. Request Management Table

Below the metrics, the Review Requests table lets you view and manage individual orders:

  • Bulk Actions

    • Automatic Review Request: Opens the automation popup (see section 4).

    • Bulk Request Review: Immediately dispatch review emails for selected orders.

  • Columns

    • Select Checkbox: Choose orders for bulk operations.

    • Fulfillment: Indicates FBA or FBM.

    • Order Details: Date, time, and order ID.

    • Product(s): SKU, ASIN, and title.

    • Unit Price / Units / Total: Financial breakdown.

    • Status:

      • Not Requested (no email sent).

      • Review Requested (email sent).

    • Active Toggle: Enable or disable requests for that order.

    • Send Now Icon: Manually send or resend a single request.

  • Pagination & Search

    • Choose rows per page (25, 50, 100).

    • Navigate pages.

    • Use the search field to filter by SKU, ASIN, or order ID.

3. Automatic Scheduling Popup

Clicking Automatic Review Request opens a popup where you can:

  • Enable Scheduling per connection (e.g., JVAmazon, JVUSA, JVJapan).

  • Set Daily Send Time: Choose a UTC time and view its local equivalent.

  • Master Automation Toggle: Globally activate or pause automation for each marketplace.

  • Save or Cancel: Confirm your settings or close without changes.

Once enabled, SellerMagnet will automatically send review-request emails each day at the specified time for eligible orders.

4. Best Practices

  • Timing: Schedule sends 3–5 days after delivery to maximize open rates.

  • Segmentation: Exclude returns or low-value orders using your custom rules.

  • Monitoring: Track your Review-Score and adjust timing or messaging if response rates fall.

With this unified interface, you can launch, monitor, and refine both manual and automated review-request campaigns, ensuring you gather authentic feedback efficiently and at scale.

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