> For the complete documentation index, see [llms.txt](https://docs.sellermagnet.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sellermagnet.com/inventory-and-operations/fee-audit.md).
# Fee Audit
{% hint style="info" %}
**Difficulty:** ๐ก Intermediate ยท **Reading time:** \~15 min
{% endhint %}
## ๐ Overview
Amazon charges dozens of different fees across referral fees, FBA fulfillment fees, closing fees, and more. Mistakes happen, products may be assigned the wrong category, dimensions may be recorded incorrectly, or fee tiers may be applied in error. The **Fee Audit** tool scans your account for these overcharges and helps you recover the difference.
{% hint style="success" %}
**The hidden cost of fee errors:** Studies show that **1-3% of Amazon FBA fees contain errors** that result in seller overcharges. For a seller paying EUR 100,000/year in Amazon fees, that is **EUR 1,000 to EUR 3,000** in unnecessary costs. Fee Audit finds and helps you recover these overcharges automatically.
{% endhint %}
***
## ๐ Key Performance Indicators
| KPI | Description |
| ----------------- | --------------------------------------------- |
| **Total Issues** | Count and total value of detected overcharges |
| **Action Needed** | Issues ready for claim filing |
| **Claims Filed** | Claims submitted to Amazon |
| **Resolved** | Amount successfully recovered |
> **Quick win:** Focus on the "Action Needed" KPI first. These are verified overcharges with the highest confidence level, ready for you to claim immediately.
***
## ROI / Impact Calculator
Use these benchmarks to estimate what fee errors might be costing you:
| Annual Amazon Fees Paid | Estimated Error Rate | Potential Annual Recovery |
| ----------------------- | -------------------- | ------------------------- |
| EUR 25,000 | 1-3% | EUR 250 - EUR 750 |
| EUR 50,000 | 1-3% | EUR 500 - EUR 1,500 |
| EUR 100,000 | 1-3% | EUR 1,000 - EUR 3,000 |
| EUR 250,000 | 1-3% | EUR 2,500 - EUR 7,500 |
| EUR 500,000 | 1-3% | EUR 5,000 - EUR 15,000 |
| EUR 1,000,000 | 1-3% | EUR 10,000 - EUR 30,000 |
{% hint style="success" %}
**Real-world example:** A kitchen products seller discovered that 23 of their ASINs were classified in the wrong fee category ("Home & Garden" instead of "Kitchen"), resulting in a 2% higher referral fee on each sale. Over 8 months and 14,000 units sold, the total overcharge was **EUR 4,200**. They recovered the full amount through SellerMagnet's claim process.
{% endhint %}
***
## ๐ Charts
* **Overcharge by Fee Type** (Bar Chart): Breakdown showing which fee categories have the most overcharges (Referral Fee, FBA Fulfillment, Closing Fee, Category Error, Weight/Dimension)
* **Issue Distribution** (Pie Chart): Visual breakdown of issue types
> **Best practice:** If the bar chart shows a disproportionate amount of overcharges in "Weight/Dimension," it likely means Amazon's recorded product dimensions are wrong for multiple ASINs. Consider submitting a batch cubiscan request to correct them all at once.
***
## Audit Types
| Type | Description | Common Cause |
| ----------------------- | ---------------------------------------------------------- | ------------------------------------------- |
| **Referral Fee** | Amazon charged a higher referral percentage than expected | Wrong product category assignment |
| **FBA Fulfillment Fee** | Incorrect fulfillment fee based on weight or dimensions | Incorrect recorded weight/dimensions |
| **Closing Fee** | Incorrect closing fee charged | Media vs. non-media classification error |
| **Wrong Category** | Product assigned to wrong category affecting fee rates | Amazon auto-categorization mistake |
| **Weight / Dimension** | Amazon's recorded weight or dimensions do not match actual | Measurement error during first FBA check-in |
***
## ๐ฃ Step-by-Step Example: Detecting a Weight/Dimension Overcharge
> **Scenario:** You sell a premium phone case (ASIN: B09CASE001). The actual product weight is 120g and the package dimensions are 18 x 10 x 2 cm. However, Amazon has recorded the weight as 450g and dimensions as 22 x 15 x 8 cm, likely because the system picked up measurements from a different product or a packaging error during check-in.
>
> **Impact:**
>
> **What SellerMagnet shows:**
>
> **Steps to resolve:**
>
> 1. Click **File Claim** on the row.
> 2. In the notes, include: "Product actual weight is 120g, actual dimensions 18x10x2cm. Amazon has recorded 450g and 22x15x8cm. Request cubiscan remeasurement."
> 3. Submit the claim.
> 4. Separately, log into Seller Central and open a case requesting a cubiscan for this ASIN (Amazon Standard Identification Number) to permanently correct the dimensions.
> 5. Once corrected, all future orders will be charged the correct fee.
| Field | Value |
| -------------------------- | ------------------ |
| Audit Type | Weight / Dimension |
| Actual Fee | EUR 4.49 |
| Expected Fee | EUR 2.77 |
| Overcharge / Unit | EUR 1.72 |
| Occurrences (last 90 days) | 1,200 |
| Total Overcharge | EUR 2,064.00 |
| Status | Action Needed |
| Fee Component | With Correct Dimensions | With Amazon's Wrong Dimensions | Overcharge |
| ---------------------- | ------------------------- | ------------------------------ | ---------------- |
| FBA Fulfillment Fee | EUR 2.77 (Small Standard) | EUR 4.49 (Large Standard) | EUR 1.72/unit |
| Monthly units sold | 400 | 400 | --- |
| **Monthly overcharge** | --- | --- | **EUR 688.00** |
| **Annual overcharge** | --- | --- | **EUR 8,256.00** |
{% hint style="danger" %}
**Critical:** Weight/dimension errors are the most expensive fee error type because they affect EVERY unit sold. A EUR 1.72/unit overcharge on a product selling 400 units/month costs you EUR 8,256/year. Prioritize these claims above all others.
{% endhint %}
***
## ๐ฃ Step-by-Step Example: Wrong Category Assignment
> **Scenario:** Your stainless steel water bottle (ASIN: B09BOTTLE1) is categorized under "Sports & Outdoors" (15% referral fee) instead of "Kitchen & Dining" (8% referral fee). The product sells for EUR 29.99.
| Fee Component | Correct Category (Kitchen) | Wrong Category (Sports) | Overcharge |
| ---------------------- | -------------------------- | ----------------------- | ---------------- |
| Referral Fee | EUR 2.40 (8%) | EUR 4.50 (15%) | EUR 2.10/unit |
| Monthly units sold | 250 | 250 | --- |
| **Monthly overcharge** | --- | --- | **EUR 525.00** |
| **Annual overcharge** | --- | --- | **EUR 6,300.00** |
{% hint style="warning" %}
**Category errors compound silently.** Unlike a one-time lost shipment, a wrong category assignment overcharges you on every single sale until it is corrected. Even a 1-2% difference in referral fee rates adds up to thousands of euros per year on a moderate seller.
{% endhint %}
***
## Audit Items Table
| Column | Description |
| ---------------------------- | --------------------------------------------------------- |
| Checkbox | Select for bulk actions |
| **Marketplace** | Country flag |
| **Audit Type** | Fee type badge |
| **Product** | Product name |
| **ASIN** | Amazon Standard Identification Number |
| **SKU (Stock Keeping Unit)** | Seller SKU |
| **Actual Fee** | What Amazon charged |
| **Expected Fee** | What the fee should have been (calculated) |
| **Overcharge / Unit** | Per-unit overcharge amount |
| **Occurrences** | Number of times this error occurred |
| **Total Overcharge** | Total amount overcharged across all occurrences |
| **Status** | Detected, Action Needed, Claim Filed, Resolved, Dismissed |
| **Detected Date** | When the issue was identified |
| **Actions** | File Claim, Dismiss |
***
## Filing Claims
{% hint style="info" icon="circle-info" %}
**Filing records the claim in SellerMagnet; it does NOT auto-submit to Amazon.** SellerMagnet tracks the claim's status and hands you a ready-to-paste template, but you still open the actual case in Seller Central yourself. The optional Case ID field is where you link the two together.
{% endhint %}
Clicking **File Claim** on any actionable item (from the row actions or the detail side panel) opens the **File Fee Overcharge Claim** modal. It has two optional inputs plus a ready-to-send template:
| Field | Notes |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------- |
| **Amazon Case ID** | Optional. Fill this in if you have already opened a case in Seller Central (e.g. `1234567890`) so you can cross-reference it later |
| **Notes** | Optional. Free-text notes kept with the claim for your own records |
### Claim summary and template
The modal also shows a **claim summary card** for the item you are filing - the product name, the audit type, and the total overcharge - so you can confirm you are filing against the right issue.
Beneath it is a pre-filled **claim template** (*"Claim Template (copy & paste into Seller Central)"*). SellerMagnet assembles a complete support message from the item's data, including the fee type, ASIN/SKU, the actual fee charged, the expected fee, the per-unit overcharge, the number of occurrences, the total overcharge, and a sample order ID. Use the **Copy to Clipboard** button to grab the text and paste it straight into a Seller Central support case.
Click **Submit Claim** to record the claim in SellerMagnet (this moves the item to **Claim Filed**).
> **Pro tip:** You do not have to write the claim from scratch. SellerMagnet auto-generates the full template from the item's own data - fee type, ASIN/SKU, actual vs. expected fee, per-unit overcharge, occurrences, total, and a sample order ID. Just hit **Copy to Clipboard** and paste it into your Seller Central case.
### Dismissing an issue
To set an issue aside, use **Dismiss** (from the row, the detail panel, or in bulk). The **Dismiss Issue** modal lets you add an optional **reason** and notes the action is reversible. Dismissed and Resolved items hide their action buttons in the detail panel, since no further action is expected.
### Bulk actions
Tick the checkboxes on multiple rows to reveal the bulk action bar, then choose:
* **File Claims** - marks every selected item as **Claim Filed** in one step.
* **Dismiss** - marks every selected item as **Dismissed** in one step.
> **Pro tip:** When filing weight/dimension claims, always request a cubiscan in your notes. A cubiscan is Amazon's official remeasurement process that permanently corrects the recorded dimensions for your ASIN. Without a cubiscan, the same error may reoccur.
***
## Claim Status Lifecycle
Every audit item carries a status that tracks where it sits in the recovery workflow:
| Status | Meaning |
| ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| **Detected** | A potential overcharge was found, but confidence is not yet high enough to act on (see the Troubleshooting note on Detected vs. Action Needed) |
| **Action Needed** | A verified overcharge that is ready for you to file a claim |
| **Claim Filed** | You have filed a claim (individually or in bulk) and are awaiting Amazon's response |
| **Resolved** | The overcharge has been settled - the item is closed and shows no further actions |
| **Dismissed** | You set the item aside as a non-issue; this is reversible |
Both **Detected** and **Action Needed** items expose the **File Claim** action; **Resolved** and **Dismissed** items do not.
***
## Fee Audit Review Process Template
Use this structured process to maximize your fee audit results:
### Weekly Review (15 minutes)
* [ ] Open the Fee Audit page and check the "Action Needed" KPI.
* [ ] Sort by "Total Overcharge" descending to prioritize high-value issues.
* [ ] File claims for the top 5-10 highest-value issues.
* [ ] Dismiss any false positives after verification.
### Monthly Deep Review (45 minutes)
* [ ] Run a fresh audit by clicking **Sync**.
* [ ] Review all issue types: check the bar chart for trends.
* [ ] Cross-reference weight/dimension issues with your actual product specs.
* [ ] For category errors, verify the correct category in Amazon's fee schedule.
* [ ] Check the "Resolved" tab: confirm that Amazon's reimbursement amounts match expectations.
* [ ] Follow up on any "Claim Filed" items older than 30 days.
* [ ] Export a monthly report for your financial records.
### Quarterly Strategic Review (1 hour)
* [ ] Analyze which product categories have the most fee errors.
* [ ] For products with recurring dimension issues, submit cubiscan requests.
* [ ] Review Amazon's latest fee schedule for any changes that may affect your catalog.
* [ ] Compare your total fees paid vs. expected to calculate your overall error rate.
* [ ] Update your product listings if category assignments need correction.
***
## ๐ Filters
| Filter | Options |
| --------------- | --------------------------------------------------------------------------------- |
| **Marketplace** | All Marketplaces, or select specific |
| **Audit Type** | All, Referral Fee, FBA Fulfillment, Closing Fee, Wrong Category, Weight/Dimension |
| **Status** | All, Detected, Action Needed, Claim Filed, Resolved, Dismissed |
***
## Detail Side Panel
Click any row to open a detailed view:
* Full fee breakdown with expected vs. actual calculations
* Link to the product on Amazon
* File Claim / Dismiss buttons
* Historical context (when first detected, how many occurrences)
> **Best practice:** Always open the detail side panel before filing a claim. The full fee breakdown helps you write more specific notes that improve your claim's approval chances.
***
## Running an Audit
Click **Sync** at the bottom of the page to trigger a new audit scan. The **Last Audit** timestamp shows when the most recent scan completed.
{% hint style="warning" %}
**Allow processing time.** A full fee audit can take 5-30 minutes depending on your catalog size and the number of transactions being analyzed. Do not close the page during a sync.
{% endhint %}
***
## ๐ Before & After: Impact of Fee Auditing
| Metric | Before SellerMagnet | After SellerMagnet |
| --------------------------------- | ------------------------- | ------------------------------ |
| Fee errors detected per year | 0-2 (manual spot checks) | 20-100+ (automated scanning) |
| Time spent on fee review | 0 hours (not done) | 2-3 hours/month |
| Annual fee overcharges identified | EUR 0 (unknown) | EUR 1,000 - EUR 15,000+ |
| Category errors caught | Rarely | Within days of occurrence |
| Weight/dimension corrections | Only if noticed by chance | Proactively detected and filed |
| Recovery rate | Near 0% | 70-90% of filed claims |
***
## Seasonal & Timing Advice
{% hint style="danger" %}
**January and June : Amazon's fee change windows.** Amazon typically updates its fee schedules in January (effective February) and June (effective July). Run a complete audit within 2 weeks of any fee change. New fee tiers may be misapplied to your products, especially if Amazon's systems reclassify your product's size tier.
{% endhint %}
{% hint style="warning" %}
**After listing updates:** If you update your product's weight, dimensions, or category on a listing, run a fee audit 7-14 days later. Amazon's systems may not immediately reflect the changes, and you could be overcharged during the transition period.
{% endhint %}
> **Q4 volume check:** During Q4, your order volume increases significantly. This means fee errors are multiplied across more transactions. An overcharge of EUR 0.50/unit that affects 5,000 units in Q4 alone is EUR 2,500. Run weekly audits during October through December.
{% hint style="info" %}
**New product launches:** When you launch a new product, Amazon assigns initial weight, dimensions, and category during the first FBA receiving. Check the fee audit within 2-3 weeks of your first FBA shipment being received, this is when classification errors most commonly occur.
{% endhint %}
***
โ ๏ธ Common Mistakes to Avoid
{% hint style="danger" %}
* **Mistake 1: Assuming Amazon's fees are always correct.** Amazon processes billions of transactions. Their systems make mistakes. Do not assume that because you are a small seller, fee errors do not apply to you. Even sellers with 10-20 ASINs frequently find overcharges.
* **Mistake 2: Only checking fulfillment fees.** Referral fee errors and category misassignments can be more expensive than fulfillment fee overcharges. A wrong category applying a 15% referral fee instead of 8% on a EUR 30 product costs you EUR 2.10 per unit, far more than most fulfillment fee discrepancies.
* **Mistake 3: Filing a claim without requesting a permanent fix.** If Amazon reimburses you for a weight/dimension error but does not correct the recorded measurements, the same overcharge will continue on every future order. Always request a cubiscan or dimension update alongside your reimbursement claim.
* **Mistake 4: Dismissing small per-unit overcharges.** An overcharge of EUR 0.30/unit seems trivial. But if you sell 200 units/day, that is EUR 60/day, EUR 1,800/month, and EUR 21,600/year. Always calculate the annualized impact before dismissing.
* **Mistake 5: Not running audits after Amazon's fee schedule changes.** Amazon announces fee changes in advance, but the actual application can be inconsistent. Products that were correctly classified before a fee change may be incorrectly classified afterward if Amazon's systems reassign size tiers or categories.
{% endhint %}
\## ๐ง Troubleshooting
### Why does the audit show zero issues?
1. **Your fees may actually be correct.** Not all accounts have fee errors at all times.
2. **Run a fresh sync.** Click Sync and wait for the audit to complete. The "Last Audit" timestamp should update.
3. **Check your marketplace filter.** You might be viewing a marketplace where you have no sales.
4. **Verify your account connection.** Navigate to Settings > Connections and confirm your Amazon SP-API (Selling Partner API) access is active and has the required permissions.
### The "Expected Fee" seems wrong: how is it calculated?
SellerMagnet calculates the expected fee based on:
* Amazon's published fee schedule for the relevant marketplace and time period.
* Your product's actual weight and dimensions (from your listing or last known cubiscan).
* The correct product category based on your listing's browse node.
If the expected fee seems too low or high, check that your product listing has accurate weight, dimensions, and category information.
### I filed a claim for a category error, but Amazon says the category is correct.
Amazon's category assignment is based on the product's browse node, which may differ from what you expect. To resolve this:
1. Check your product's browse node in Seller Central under "Edit Listing" > "More Details."
2. Compare the browse node's fee category against Amazon's referral fee schedule.
3. If the browse node is wrong, submit a "Change product category" request in Seller Central with evidence (competitor products in the correct category, Amazon's own category guidelines).
### Amazon corrected the dimensions but the overcharge still shows.
After Amazon performs a cubiscan and updates the dimensions:
* Future orders will be charged correctly.
* Past overcharges are not automatically refunded. You need to file a claim for the historical overcharges.
* SellerMagnet will continue to show the historical overcharge until you file a claim or dismiss it.
### Why do some issues show as "Detected" instead of "Action Needed"?
"Detected" means SellerMagnet identified a potential overcharge but the confidence level is not yet high enough for a claim. This might happen when:
* The fee discrepancy is very small (under a threshold).
* The product's dimensions are ambiguous (close to a size tier boundary).
* Additional data is needed to confirm the overcharge.
These issues may move to "Action Needed" as more transaction data accumulates, or you can manually review them and file if you have supporting evidence.
***
## โ FAQ
How far back can I claim fee overcharges?
Amazon's policy allows claims for fee errors going back up to 90 days for most fee types. Some categories may have different windows. File promptly, the sooner you claim, the more likely it is to be approved.
What is a cubiscan and how do I request one?
A cubiscan is Amazon's official process for remeasuring your product's weight and dimensions at the fulfillment center. You can request one by opening a case in Seller Central under "FBA Issues" > "Product dimensions are incorrect." Amazon will remeasure the product at the next available opportunity and update the recorded dimensions.
Does SellerMagnet check fees across all my marketplaces?
Yes. Fee Audit scans all connected Amazon marketplaces. Each marketplace has its own fee schedule, so an ASIN may be correctly classified on Amazon.de but incorrectly classified on Amazon.fr. Use the Marketplace filter to review each one separately.
Can Amazon change my product's category without notifying me?
Yes. Amazon periodically reassigns browse nodes and categories based on their catalog algorithms. These changes can affect your referral fee rate without any notification. This is one of the main reasons to run fee audits regularly.
What if my product is right on the boundary of a size tier?
Size tier boundaries are strict (e.g., "Small Standard" vs. "Large Standard"). If your product is close to a boundary, even a 1cm measurement difference can change the fee tier. In these cases, consider reducing packaging dimensions to firmly place the product in the smaller (cheaper) tier.
How does Fee Audit differ from the Reimbursements tool?
Reimbursements focuses on **lost, damaged, or missing inventory** : physical discrepancies in your stock. Fee Audit focuses on **financial overcharges**. Amazon charging you the wrong amount for fees. Both are forms of money recovery, but they address different types of errors.
Will fixing a fee error retroactively refund all past overcharges?
No. Correcting dimensions or category only fixes future charges. For past overcharges, you must file a separate claim for the historical transactions. SellerMagnet tracks the total historical overcharge amount to help you file accurately.
How often should I run a fee audit?
At minimum, monthly. Ideally, weekly during high-volume periods (Q4) or immediately after Amazon announces fee schedule changes. Set the Sync to run and review results during your regular business review cadence.
***
## ๐ก Tips
> **Pro tip:** Run a fee audit monthly, especially after Amazon's annual fee changes (usually in January and June). Category and dimension errors can persist for months if not caught.
> **Weight & dimension discrepancies** are among the most common FBA overcharges. If you spot these, consider submitting a **cubiscan request** to Amazon to update your product's recorded dimensions.
> **Pro tip:** Keep a record of your actual product weights and dimensions in a spreadsheet. When SellerMagnet detects a dimension discrepancy, you can quickly verify it against your records and include the correct measurements in your claim notes, this significantly increases approval rates.
> **Pro tip:** After a successful cubiscan correction, check the same ASIN on all marketplaces. Amazon's dimension data is not always synced across regions, your product might be correctly measured on Amazon.de but still wrong on Amazon.fr or Amazon.it.
***
## โก๏ธ What's Next?
{% content-ref url="/pages/GQTlLpp6bu8z9YBUMb55" %}
[Reimbursements (Lost & Found)](/inventory-and-operations/reimbursements.md)
{% endcontent-ref %}
{% content-ref url="/pages/7nzjHrzcKyOjaN4wV9pT" %}
[Inventory Planner](/inventory-and-operations/inventory-management.md)
{% endcontent-ref %}