Help Center
Learn how to get help with SellerMagnet, access documentation, submit bug reports, contact support, schedule calls, and find answers in our complete FAQ.
Difficulty: 🟢 Beginner · Reading time: ~10 min
📋 Overview
SellerMagnet provides multiple support channels to ensure you can get help quickly, whether you prefer self-service documentation, email support, or live assistance. This guide covers every way to access help and how to use each channel effectively.
Accessing the Help Center
There are two ways to reach the Help Center:
1. From the Public Website
Navigate to sellermagnet.com/help-center. This page is available to everyone, you do not need to be logged in.
The public Help Center includes:
Search functionality to find specific topics
Help categories organized by feature area
Quick help links for documentation, email support, and contact forms
FAQ section with tabbed categories (General, Technical, Billing)
2. From Inside the Dashboard
While logged in, click the speech bubble icon (Help Center) in the bottom section of the left sidebar. This expands a submenu with five options:
Guides
Opens the full documentation site (docs.sellermagnet.com) in a new tab
Bugs & Suggestions
Opens a feedback modal to report issues or suggest features
Get in Touch
Opens a contact modal for general inquiries
Schedule a Call
Opens a booking modal for a live support call
Replay Tour
Restarts the interactive onboarding tour of the dashboard
Pro Tip: The Replay Tour option is invaluable after major platform updates. It walks you through any new features that have been added since your last tour.
3. The In-App Help Sidebar (Top Bar)
Alongside the sidebar submenu, every dashboard page has an in-app Help sidebar. Click the question-mark icon in the dashboard top bar (next to the notifications bell) to slide it open. The panel has two tabs:
Help
Context-aware help for the page you are on. The panel surfaces guidance relevant to the current page, plus quick links to resources such as the full documentation. If a page has no page-specific help yet, a general help card is shown.
Changelog
The product changelog - a running list of recent updates, fixes, and new features, so you can see what has changed without leaving the dashboard.
The Help sidebar is context-aware: open it on the Repricer page and you get Repricer help; open it on the PPC pages and you get PPC help. It is the fastest way to get oriented on a specific screen without leaving your workflow.
Pro Tip: Check the Changelog tab after logging in to catch new features and fixes at a glance - it is the in-dashboard companion to the release notes on the documentation site.
⌨️ Command Palette (Quick Search)
Every dashboard page has a built-in Command Palette, a quick-search overlay that lets you jump anywhere or act on a product or order without hunting through the sidebar. It is the fastest way to move around SellerMagnet.
How to Open It
There are two ways to open the palette:
Keyboard shortcut
Press Ctrl + K (Windows/Linux) or Cmd + K (Mac) from any dashboard page.
Top-bar button
Click the magnifying-glass icon in the dashboard top bar (next to the notifications bell).
Press the same shortcut again, click outside the overlay, or press Esc to close it.
What You Can Do
Start typing and the palette shows matching results grouped into Quick actions and Pages:
Jump to any page
Type part of a page name (for example "repricer", "transactions", "sourcer") and press Enter to navigate there. Page names are read live from your sidebar, so they are already in your language and locked/coming-soon items are hidden automatically.
Search orders
Type any text and choose Search orders for "..." to open the Orders page pre-filtered to that search.
Open an ASIN directly
Paste a 10-character ASIN and the palette offers three deep links: Open in Repricer, Listing Performance, and Open in Sourcer, each pointing straight at that ASIN.
Find an order ID
Paste an order ID (for example 123-1234567-1234567) to jump to that order in the Orders page.
Use the Up/Down arrow keys to move between results and Enter to open the highlighted one, or click any result with your mouse.
Pro Tip: The palette is pure navigation, so it is completely safe to use, it never changes any data. When you copy an ASIN from an email or Seller Central, hit Ctrl/Cmd + K, paste it, and jump straight into the Repricer, Listing Performance, or Sourcer for that product in one step.
Support Channels in Detail
Documentation (Guides)
SellerMagnet's documentation site at docs.sellermagnet.com is the most complete resource available. It includes:
Getting Started guides: Account setup, initial configuration, first steps
Feature documentation: Detailed guides for every tool (Repricer, Sourcer, PPC Manager, etc.)
Video tutorials: Embedded walkthrough videos for complex features
API documentation: Technical details for advanced integrations
Release notes: What has changed in recent updates
The documentation is available in multiple languages:
English
docs.sellermagnet.com/en/
German
docs.sellermagnet.com/de/
Italian
docs.sellermagnet.com/it/
French
docs.sellermagnet.com/fr/
Spanish
docs.sellermagnet.com/es/
Polish
docs.sellermagnet.com/pl/
Portuguese
docs.sellermagnet.com/pt/
Swedish
docs.sellermagnet.com/sv/
Pro Tip: The documentation site has a built-in search function. Use specific terms like "repricer min price" or "PPC bid rules" rather than broad queries for the best results.
Bug Reports & Feature Suggestions
Found a bug or have an idea for a new feature? Use the Bugs & Suggestions modal:
Click the Help Center icon in the sidebar.
Select Bugs & Suggestions.
Fill in the feedback form:
Type
Bug report or feature suggestion
Be specific about which category applies
Title
A concise summary
"Repricer: Min price not saving" is better than "Something is broken"
Description
Detailed explanation
Include steps to reproduce for bugs; describe the use case for suggestions
Priority
How urgently this affects your workflow
High = blocking your business; Medium = workaround exists; Low = nice to have
Include reproduction steps for bug reports. The more detail you provide (browser, operating system, marketplace, specific product/ASIN (Amazon Standard Identification Number)), the faster our team can diagnose and resolve the issue.
What Happens After Submitting
Your submission is logged in our internal tracking system.
The support team reviews new submissions within 24 business hours.
For bugs: you may receive a follow-up email requesting additional details.
For feature suggestions: popular requests are prioritized in the product roadmap.
Email Support
Reach the support team directly at:
info@sellermagnet.com
Email support is available for:
Account issues (login problems, billing questions)
Technical problems that need investigation
Enterprise or custom plan inquiries
Partnership or integration requests
< 4 hours
Critical (account locked, data loss, billing error)
< 24 hours
High (feature not working, sync issues)
< 48 hours
Normal (general questions, how-to inquiries)
Pro Tip: When emailing support, include your account email address, the connection name (if applicable), and screenshots of any error messages. This dramatically reduces back-and-forth and speeds up resolution.
Contact Form
For structured inquiries, use the contact form:
Visit sellermagnet.com/contact, or
Click Get in Touch from the dashboard Help Center submenu.
The contact form collects:
Your name and email
Subject line
Detailed message
Optional: attachment (screenshots, files)
Schedule a Call
For complex issues or onboarding assistance, schedule a live call:
Click the Help Center icon in the sidebar.
Select Schedule a Call.
Choose an available time slot from the booking calendar.
Provide a brief description of what you need help with.
Scheduled calls are available for all plan tiers. Call availability is during European business hours (CET/CEST), Monday through Friday.
Preparing for a Support Call
To make the most of your scheduled call:
Write down your questions in advance.
Have your dashboard open so you can screen-share if needed.
Note specific ASINs or order IDs related to your issue.
Test your microphone and camera before the call.
Help Center Categories
The public Help Center organizes content into nine feature areas:
Getting Started
Account setup, onboarding, first steps
docs.sellermagnet.com
Analytics Dashboard
KPIs, profit/loss, sales trends, fee breakdown
Dashboard Overview
Amazon Repricer
Pricing strategies, rules, Buy Box optimization
Repricing Strategies
Product Sourcer
Product research, profitability analysis
Product Sourcer Overview
PPC Advertising
Campaign management, bid rules, AI optimization
PPC documentation
Listing Optimizer
AI listing analysis, keyword optimization
Listing Optimizer Overview
Review Requester
Automated review requests, compliance
Review Requester Overview
Fee Audit & Reimbursements
FBA fee verification, reimbursement claims
Transactions
Alerts & Notifications
Price, inventory, hijacker, and review alerts
Alerts and Notifications
Each category card links directly to the relevant section of the documentation site.
Interactive Onboarding Tour
SellerMagnet includes a built-in interactive tour that highlights key features of the dashboard. The tour runs automatically on your first login after completing setup.
What the Tour Covers
Dashboard overview: Where to find key metrics
Sidebar navigation: How features are organized
Connection selector: Switching between Amazon accounts
Settings access: Where to configure preferences
Help Center access: Where to get support
Replaying the Tour
You can replay the tour at any time:
From the sidebar: Help Center > Replay Tour
From Demo Mode: The demo banner includes a "Replay Tour" button
Pro Tip: Replay the tour after major SellerMagnet updates to discover new features and UI changes you might have missed.
❓ FAQ
Quick answers to the most common questions about this feature.
The Help Center FAQ is organized into three tabs:
General
What is SellerMagnet?
SellerMagnet is an all-in-one toolkit for Amazon sellers that provides analytics, repricing, product sourcing, listing optimization, review management, PPC advertising tools, and more. It lets you help sellers make data-driven decisions and automate repetitive tasks.
Which Amazon marketplaces are supported?
SellerMagnet supports 21 Amazon marketplaces across the Americas (US, CA, MX, BR), Europe (UK, DE, FR, IT, ES, NL, SE, PL, BE, TR), Asia-Pacific (IN, SG, JP, AU), and Middle East & Africa (AE, SA, EG).
Is there a free trial?
Yes. SellerMagnet offers a free trial with access to the full analytics dashboard. You can explore the platform and connect your Amazon account without entering payment information.
Technical
Why is my data not syncing?
Check your connection status in Settings > Connections. If the status shows "Error," reconnect by clicking the reconnect button and re-authorizing through Amazon Seller Central. If the issue persists, contact support at info@sellermagnet.com.
Which browsers are supported?
SellerMagnet supports the latest versions of Chrome, Firefox, Edge, and Safari. For optimal performance, we recommend Google Chrome.
Can I access SellerMagnet from multiple devices?
Yes. Your SellerMagnet account is cloud-based and accessible from any device with a modern web browser. There is no limit on simultaneous sessions.
Billing
How do I change my payment method?
Go to Settings > Manage Payment to open the Stripe billing portal. From there, click "Update payment method" and enter your new card details. The change takes effect immediately.
Can I get a refund?
Refund requests are handled on a case-by-case basis. Contact support at info@sellermagnet.com within 14 days of your charge with your reason for requesting a refund.
⚠️ Common Mistakes to Avoid
Searching with vague terms like "not working"
Returns irrelevant results
Use specific terms: "repricer min price error"
Not checking the documentation before contacting support
Delays getting your answer
Search docs.sellermagnet.com first, most questions are answered there
Submitting bug reports without reproduction steps
Support cannot diagnose the issue
Always include: what you did, what you expected, what happened instead
Not attaching screenshots to support requests
Multiple email exchanges needed to understand the issue
Attach at least one screenshot showing the problem
Ignoring the onboarding tour
Missing key features and workflows
Complete the tour on first login; replay after updates
## ➡️ What's Next?
General FAQPlans & BillingLast updated