Team Roles & Collaboration
How team access and collaboration work in SellerMagnet today: project roles, sharing a workspace, and redeeming access codes for your plan. A clear, accurate guide to what is available now and what is
Difficulty: 🟢 Beginner · Reading time: ~7 min
Open this page in your dashboard: Go to Account Settings →
📋 Overview
SellerMagnet organizes your data into a project (your workspace). A project holds your Amazon connections, settings, historical data, and tool configurations. This page explains how access to that workspace works today, how collaboration is structured under the hood, and the one customer-facing access feature you can use right now: redeeming an access code.
Read this first. SellerMagnet does not currently offer a self-service "invite a teammate by email" screen in the dashboard. The sections below describe exactly what exists today and clearly mark anything that is staff-assisted or on the roadmap, so you always know what you can do on your own.
👥 How Workspace Access Works Today
Each SellerMagnet login is an individual account with its own email, password, and two-factor authentication (2FA). A workspace (project) is owned by the account that created it.
Account
Your personal login (email + password + optional 2FA). Managed in Settings > My Account.
Project (workspace)
The container for your connections, data, settings, and tools.
Owner
The account that created the project. The owner has full control of the workspace.
Sharing access with a colleague today
If you need a colleague to work in the same data, the current supported approach is:
Each team member creates their own SellerMagnet account (their own email, password, and 2FA).
The accounts connect to the same Amazon Seller Central account so everyone sees the same orders, products, and analytics.
Each person manages their own login and security independently.
This gives every person their own credentials and their own 2FA, rather than sharing one password. Sharing a single login across people is discouraged — there is no audit trail and it weakens account security.
🧩 Project Roles (Underlying Model)
SellerMagnet has a role model built into the platform for future team collaboration. Today it is part of the foundation and is not yet surfaced as a self-service screen in the dashboard — it is included here so you understand how shared workspaces are designed to work.
Owner / Admin
Full control: billing, connections, settings, and all tools.
Member
Day-to-day use of the tools and data within the workspace.
View-only
Can view dashboards and reports, but cannot make changes (tool writes are blocked).
Roadmap, not a current dashboard feature. A full team-management surface — inviting members by email, assigning these roles, and removing members from within Settings — is being built but is not yet available to customers. Until it ships, use the "each person, their own account" approach described above. We will update this page when the Team tab goes live.
🎟️ Redeeming an Access Code
The one collaboration- and access-related action you can perform yourself today is redeeming an access code (also called a redemption code). SellerMagnet may issue a code as part of a promotion, an onboarding offer, or a win-back campaign.
What a code does
A valid code adds plan or tool access to your current project — for example, extending your access or unlocking a specific tool for a period of time. The exact effect depends on the campaign the code belongs to.
Codes are issued by SellerMagnet. You cannot generate codes yourself — they are created and distributed by the SellerMagnet team (for example, by your account manager or via a promotion). Your side of the flow is simply entering a code you have received.
Where to enter a code
Open Manage Billing from the dashboard (the billing area of your account).
Find the Redeem a code card.
Type or paste your code. Codes use the format
SM-XXXXX-XXXXX-XXXXX-XXXXX.Confirm. If the code is valid, the matching access is applied to your current project and a confirmation is shown.
You may also reach the redeem field directly from the Plans page if your subscription has expired — this lets a win-back code restore access without going through a new checkout first.
Code format and behavior
Format
SM-XXXXX-XXXXX-XXXXX-XXXXX (uppercase letters and digits)
Where applied
Your current project — switch to the right project first if you manage several
Result
Adds plan/tool access per the campaign; a success message lists what was added
Invalid / used codes
Rejected with a clear message; no charge and nothing is changed
A code applies to whichever project is currently active in your dashboard. If you manage multiple projects, make sure the correct one is selected (via the connection/project selector) before redeeming.
🛡️ SellerMagnet Staff vs. Customer Roles
To avoid confusion, here is the clear line between what is yours and what is internal to SellerMagnet:
Account & security (password, 2FA, deletion)
You
✅ Yes — Settings > My Account
Redeeming an access code
You
✅ Yes — Manage Billing
Creating access codes / campaigns
SellerMagnet staff
❌ No — internal tooling only
Internal staff dashboard / support tools
SellerMagnet staff
❌ No — separate, staff-only system
Team invites & role assignment
You (future)
🔜 Roadmap — not yet in the dashboard
✅ Best Practices
One account per person. Give every colleague their own login rather than sharing one — it is safer and keeps a clean trail.
Enable 2FA everywhere. Each account should have its own two-factor authentication enabled (Settings > My Account > Security).
Select the right project before redeeming. Access codes apply to the active project only.
Keep codes private. Treat an access code like a coupon — anyone with it can redeem it.
❓ FAQ
Can I invite a teammate by email from Settings?
Not yet. A self-service invite-and-roles screen is on the roadmap but is not currently available in the dashboard. For now, have each teammate create their own account and connect it to the same Amazon Seller Central account.
How do I give someone view-only access?
View-only is part of the platform's underlying role model but is not yet exposed as a customer-facing setting. Until the Team feature ships, access is all-or-nothing per account. Contact support at info@sellermagnet.com if you have a specific multi-user need.
Where do I get an access code?
Access codes are issued by SellerMagnet — for example through a promotion or by your account manager. You cannot create them yourself. If you believe you should have one, reach out to support or your contact at SellerMagnet.
My code says it is invalid or already used. What now?
A code can be rejected because it was mistyped, has expired, was already redeemed, or was revoked. Re-check the characters (codes are uppercase), make sure the correct project is active, and contact support at info@sellermagnet.com if a code you were given still will not apply.
Does redeeming a code charge my card?
No. Redeeming a code applies access directly to your project. It does not start a charge by itself. (If you later choose a paid plan through normal checkout, that is a separate, clearly-confirmed step.)
Can multiple people use the same login at once?
We strongly recommend against it. Shared logins remove any audit trail and weaken security. Each person should use their own account with their own 2FA.
⚠️ Common Mistakes to Avoid
Sharing one login across the team
No audit trail; security risk
Each person creates their own account
Redeeming a code on the wrong project
Access lands on the wrong workspace
Switch to the correct project before redeeming
Expecting an email-invite screen
Wasted time looking for a feature that is on the roadmap
Use the "own account, same Amazon connection" approach for now
Treating a code as reusable
Codes can be single-use and expire
Redeem promptly; keep codes private
➡️ What's Next?
Account SettingsPlans & BillingLast updated