# Account Settings

{% hint style="info" %}
**Difficulty:** 🟢 Beginner · **Reading time:** \~10 min
{% endhint %}

## 📋 Overview

Account Settings control your personal SellerMagnet account credentials and security. This is separate from your project-level settings (currency, VAT, connections) and focuses exclusively on authentication, security, and account lifecycle management.

![SellerMagnet Settings](/files/C4fl2gV29FxXl4NHreDt)

***

## ⚙️ Accessing Account Settings

1. Click the **gear icon** (Settings) at the bottom of the left sidebar.
2. In the Settings modal, click **My Account** in the left sidebar navigation.

The My Account section is organized into three cards:

| Card                   | Purpose                                | Icon Color |
| ---------------------- | -------------------------------------- | ---------- |
| **Account Management** | Email display, password change, logout | Indigo     |
| **Security**           | Two-factor authentication toggle       | Green      |
| **Danger Zone**        | Account deletion                       | Red        |

***

## Account Management

### Viewing Your Email

Your registered email address is displayed at the top of the Account Management card in a **read-only input field**. This is the email used for:

* Logging into SellerMagnet
* Receiving notification emails
* Support communication
* Password reset requests

{% hint style="warning" icon="triangle-exclamation" %}
**Your email address cannot be changed from the settings panel.** If you need to change your account email, contact support at <info@sellermagnet.com> from your currently registered email address.
{% endhint %}

### Changing Your Password

To change your password:

1. Click the **Change Password** button (blue button with key icon).
2. A modal dialog appears with two fields:

| Field                | Description                                   |
| -------------------- | --------------------------------------------- |
| **Current Password** | Enter your existing password for verification |
| **New Password**     | Enter your new password                       |

3. The **Confirm** button remains disabled until both fields are filled.
4. Click **Confirm** to submit the password change.

#### Password Requirements

| Requirement        | Details                                                      |
| ------------------ | ------------------------------------------------------------ |
| **Minimum length** | 8 characters                                                 |
| **Recommended**    | Mix of uppercase, lowercase, numbers, and special characters |
| **Reuse policy**   | Do not reuse your last 3 passwords                           |

{% hint style="success" icon="rocket" %}
**Pro Tip:** Use a password manager to generate and store a strong, unique password for SellerMagnet. This eliminates the risk of password reuse across services.
{% endhint %}

{% hint style="danger" %}
**Never share your SellerMagnet password with anyone**, including SellerMagnet support staff. Our team will never ask for your password. If you receive a request for your password claiming to be from SellerMagnet, it is a phishing attempt.
{% endhint %}

#### Troubleshooting Password Changes

| Issue                         | Cause                           | Solution                                               |
| ----------------------------- | ------------------------------- | ------------------------------------------------------ |
| "Current password incorrect"  | Typo or wrong password entered  | Re-enter carefully; use "Show password" if available   |
| "Password too short"          | New password under 8 characters | Create a longer password                               |
| Confirm button stays disabled | One or both fields are empty    | Ensure both fields contain text                        |
| Error after clicking Confirm  | Server-side validation failure  | Wait a moment and retry; contact support if persistent |

### Logging Out

Two logout options are available from the Account Management card:

1. **Logout button** (blue outline): Logs you out immediately and redirects to the login page.
2. **Sidebar logout:** At the bottom of the main sidebar, click the logout link next to your profile picture.

> Logging out clears your session. You will need to re-enter your email and password (and 2FA code if enabled) to log back in. Active data syncs continue running in the background.

***

## Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your account. When enabled, you need both your password and a time-based code from an authenticator app to log in.

### Enabling 2FA

1. Navigate to **Settings > My Account > Security** card.
2. Toggle the **Two-Factor Authentication** switch to the **On** position.
3. A QR code is generated and displayed in a modal.
4. Open your authenticator app on your phone:

| Recommended Apps            | Platform              |
| --------------------------- | --------------------- |
| **Google Authenticator**    | iOS, Android          |
| **Authy**                   | iOS, Android, Desktop |
| **Microsoft Authenticator** | iOS, Android          |
| **1Password**               | iOS, Android, Desktop |

5. Scan the QR code with your authenticator app.
6. The app generates a **6-digit code** that changes every 30 seconds.
7. Enter the current code in the **verification field**.
8. Click **Confirm** to activate 2FA.

{% hint style="success" icon="rocket" %}
**Pro Tip:** After scanning the QR code, save a screenshot or copy the secret key to a secure location. If you lose access to your authenticator app, this backup key is the only way to recover your 2FA without contacting support.
{% endhint %}

### How 2FA Login Works

Once 2FA is enabled, the login flow becomes:

1. Enter your email and password on the login page.
2. Click **Log In**.
3. A second screen appears asking for your **6-digit authentication code**.
4. Open your authenticator app and enter the current code.
5. Click **Verify** to complete login.

### Disabling 2FA

1. Navigate to **Settings > My Account > Security** card.
2. Toggle the **Two-Factor Authentication** switch to the **Off** position.
3. You may be asked to enter a current 2FA code to confirm the change.
4. Once disabled, future logins require only email and password.

{% hint style="warning" %}
**Disabling 2FA reduces your account security.** We strongly recommend keeping 2FA enabled, especially if your SellerMagnet account has access to sensitive business data across multiple Amazon marketplaces.
{% endhint %}

### 2FA Troubleshooting

| Issue                            | Cause                                          | Solution                                                                                              |
| -------------------------------- | ---------------------------------------------- | ----------------------------------------------------------------------------------------------------- |
| "Invalid code" when setting up   | Code expired (codes change every 30 seconds)   | Wait for a fresh code and enter it quickly                                                            |
| "Invalid code" when logging in   | Time sync issue between your phone and server  | Ensure your phone's time is set to automatic; try the next code                                       |
| Lost access to authenticator app | Phone lost, broken, or reset                   | Contact support at <info@sellermagnet.com> from your registered email; identity verification required |
| QR code not scanning             | Camera issue or low screen brightness          | Manually enter the secret key displayed below the QR code into your authenticator app                 |
| 2FA toggle not responding        | JavaScript error or browser extension conflict | Try a different browser or disable browser extensions temporarily                                     |

***

## Danger Zone: Account Deletion

{% hint style="danger" %}
**Account deletion is permanent and irreversible.** All data associated with your account will be permanently destroyed. This includes all Amazon connections, historical data, settings, shipping routes, and analytics.
{% endhint %}

### What Gets Deleted

| Data Type               | Permanently Removed                                         |
| ----------------------- | ----------------------------------------------------------- |
| **Account credentials** | Email, password, 2FA settings                               |
| **Amazon connections**  | All SP-API (Selling Partner API) authorizations are revoked |
| **Historical data**     | Orders, products, transactions, analytics                   |
| **Settings**            | Currency, VAT, shipping routes, notification preferences    |
| **Subscription**        | Active plan is cancelled immediately                        |
| **Tool configurations** | Repricer rules, alert settings, PPC configurations          |
| **Tags and labels**     | All custom tags and categorizations                         |

### Deletion Process

1. Navigate to **Settings > My Account > Danger Zone** card.
2. Click the **Delete Account** button (red button with trash icon).
3. A confirmation dialog appears explaining what will be deleted.
4. You must type a confirmation phrase to proceed.
5. Click **Confirm Deletion**.
6. A final confirmation email is sent to your registered email address.
7. Click the confirmation link in the email to finalize deletion.

### Before You Delete: Checklist

Before deleting your account, make sure you have:

* [ ] **Exported any reports** you need to keep (go to Reports page)
* [ ] **Cancelled your subscription** (to avoid being charged after deletion)
* [ ] **Downloaded invoice history** from Stripe billing portal
* [ ] **Noted any repricer rules** you might want to recreate elsewhere
* [ ] **Informed team members** if you share the account (switching to a different account owner is not possible post-deletion)

{% hint style="warning" %}
**Subscription charges:** Deleting your account cancels your subscription immediately. There are no refunds for unused subscription time. If you want to preserve your remaining subscription period, consider downgrading to the free tier instead.
{% endhint %}

### Alternatives to Deletion

| Situation                      | Better Option                                            |
| ------------------------------ | -------------------------------------------------------- |
| Taking a break from selling    | Downgrade to the free tier; data is preserved            |
| Switching to a different email | Contact support to update your email instead             |
| Concerned about data privacy   | Contact support to request a data export first           |
| Unhappy with the product       | Contact support; we may be able to address your concerns |

***

## ✅ Account Security Best Practices

### Recommended Security Configuration

| Setting               | Recommended Value                      | Why                                               |
| --------------------- | -------------------------------------- | ------------------------------------------------- |
| **Password**          | 12+ characters, unique to SellerMagnet | Prevents credential stuffing attacks              |
| **2FA**               | Enabled                                | Protects against stolen passwords                 |
| **Authenticator App** | Authy or 1Password (with backup)       | These apps support cloud backup for recovery      |
| **Recovery Email**    | Keep your registered email active      | Required for password resets and account recovery |

### Security Audit Checklist

Perform this audit quarterly:

* [ ] Change your password if it has been more than 90 days
* [ ] Verify your 2FA is still working by testing the code
* [ ] Review active sessions (logout from devices you no longer use)
* [ ] Check that your registered email is still accessible
* [ ] Review connected Amazon accounts in Settings > Connections (remove any you no longer use)

{% hint style="success" icon="rocket" %}
**Pro Tip:** Enable 2FA on your Amazon Seller Central account as well. Since SellerMagnet connects to Amazon, securing both accounts creates defense in depth.
{% endhint %}

***

## 🎯 Real-World Scenarios

### Scenario 1: New Team Member Joining

**Situation:** You want to grant a new employee access to your SellerMagnet dashboard.

**Solution:**

1. Each team member should create their own SellerMagnet account.
2. Both accounts connect to the same Amazon Seller Central account.
3. Each person manages their own password and 2FA independently.

> SellerMagnet does not currently support multi-user accounts with role-based access. Each user needs their own account. Enterprise multi-user features are planned for a future release.

### Scenario 2: Recovering a Locked Account

**Situation:** You cannot log in because you lost your 2FA device.

**Solution:**

1. Go to the login page and enter your email and password.
2. On the 2FA screen, click **"Can't access your authenticator?"** (if available).
3. If no self-service recovery is available, email **<info@sellermagnet.com>** from your registered email.
4. Support will verify your identity and assist with 2FA reset within 24 business hours.

### Scenario 3: Migrating to a New Email

**Situation:** You want to change the email address associated with your account.

**Solution:**

1. Email **<info@sellermagnet.com>** from your **currently registered** email address.
2. Include the new email address you want to switch to.
3. Support will verify ownership and update the email within 48 business hours.
4. You will need to verify the new email before it becomes active.

***

## ❓ FAQ

<details>

<summary><strong>Can I use the same authenticator app entry for multiple SellerMagnet accounts?</strong></summary>

No. Each SellerMagnet account generates a unique QR code / secret key. If you manage multiple accounts, each one will appear as a separate entry in your authenticator app.

</details>

<details>

<summary><strong>What happens to my data if I cancel my subscription but keep my account?</strong></summary>

Your historical data is preserved, but access to premium features (Repricer, PPC Manager, etc.) is restricted. You can still view basic analytics. If you re-subscribe later, all data is restored with full access.

</details>

<details>

<summary><strong>Is my password stored in plain text?</strong></summary>

No. SellerMagnet stores passwords using industry-standard hashing algorithms. Your actual password is never stored, only the hash. Even SellerMagnet engineers cannot see your password.

</details>

<details>

<summary><strong>Can I have multiple SellerMagnet accounts with the same email?</strong></summary>

No. Each email address can only be registered to one SellerMagnet account. If you need separate accounts, use different email addresses.

</details>

<details>

<summary><strong>How long does account deletion take?</strong></summary>

After confirming deletion via the email link, your account is immediately deactivated. Data purging from backups is completed within 30 days in compliance with GDPR requirements.

</details>

<details>

<summary><strong>Can I reactivate a deleted account?</strong></summary>

No. Once deleted, the account and all associated data are permanently removed. You would need to create a new account and reconnect your Amazon accounts from the beginning.

</details>

<details>

<summary><strong>Does SellerMagnet support SSO (Single Sign-On)?</strong></summary>

SSO is not currently supported. Authentication is handled through email/password with optional 2FA. Enterprise SSO integration is on the product roadmap.

</details>

***

<details>

<summary><strong>⚠️ Common Mistakes to Avoid</strong></summary>

| Mistake                                              | Impact                                             | Solution                                                     |
| ---------------------------------------------------- | -------------------------------------------------- | ------------------------------------------------------------ |
| Not enabling 2FA                                     | Account vulnerable to password breaches            | Enable 2FA immediately after account creation                |
| Using the same password as Amazon Seller Central     | Compromise of one account risks both               | Use unique passwords for every service                       |
| Deleting account instead of cancelling subscription  | Permanent data loss                                | Cancel subscription from Stripe billing portal; keep account |
| Not saving 2FA backup key                            | Locked out if phone is lost                        | Save the QR code or secret key in a password manager         |
| Sharing login credentials with team members          | No audit trail; security risk                      | Each person should use their own account                     |
| Ignoring the confirmation email for account deletion | Deletion does not complete; account stays in limbo | Check your inbox (and spam folder) for the confirmation link |

</details>

\## ➡️ What's Next?

{% content-ref url="/pages/mFDigaHTVAfu4MnejXki" %}
[General Settings](/account-and-settings/settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/7MJtu0qN7VyWWPiFi9IN" %}
[Help Center](/getting-started/welcome/help-center.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sellermagnet.com/account-and-settings/account-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.