Account Settings
Manage your SellerMagnet account, change your password, enable two-factor authentication (2FA), review your email, and delete your account. A complete guide to account security and management.
Difficulty: 🟢 Beginner · Reading time: ~10 min
📋 Overview
Account Settings control your personal SellerMagnet account credentials and security. This is separate from your project-level settings (currency, VAT, connections) and focuses exclusively on authentication, security, and account lifecycle management.
⚙️ Accessing Account Settings
Click the gear icon (Settings) at the bottom of the left sidebar.
In the Settings modal, click My Account in the left sidebar navigation.
The My Account section is organized into three cards:
Account Management
Email display, password change, logout
Indigo
Security
Two-factor authentication toggle
Green
Danger Zone
Account deletion
Red
Account Management
Viewing Your Email
Your registered email address is displayed at the top of the Account Management card in a read-only input field. This is the email used for:
Logging into SellerMagnet
Receiving notification emails
Support communication
Password reset requests
Your email address cannot be changed from the settings panel. If you need to change your account email, contact support at [email protected] from your currently registered email address.
Changing Your Password
To change your password:
Click the Change Password button (blue button with key icon).
A modal dialog appears with two fields:
Current Password
Enter your existing password for verification
New Password
Enter your new password
The Confirm button remains disabled until both fields are filled.
Click Confirm to submit the password change.
Password Requirements
Minimum length
8 characters
Recommended
Mix of uppercase, lowercase, numbers, and special characters
Reuse policy
Do not reuse your last 3 passwords
Pro Tip: Use a password manager to generate and store a strong, unique password for SellerMagnet. This eliminates the risk of password reuse across services.
Never share your SellerMagnet password with anyone, including SellerMagnet support staff. Our team will never ask for your password. If you receive a request for your password claiming to be from SellerMagnet, it is a phishing attempt.
Troubleshooting Password Changes
"Current password incorrect"
Typo or wrong password entered
Re-enter carefully; use "Show password" if available
"Password too short"
New password under 8 characters
Create a longer password
Confirm button stays disabled
One or both fields are empty
Ensure both fields contain text
Error after clicking Confirm
Server-side validation failure
Wait a moment and retry; contact support if persistent
Logging Out
Two logout options are available from the Account Management card:
Logout button (blue outline): Logs you out immediately and redirects to the login page.
Sidebar logout: At the bottom of the main sidebar, click the logout link next to your profile picture.
Logging out clears your session. You will need to re-enter your email and password (and 2FA code if enabled) to log back in. Active data syncs continue running in the background.
Two-Factor Authentication (2FA)
Two-factor authentication adds an extra layer of security to your account. When enabled, you need both your password and a time-based code from an authenticator app to log in.
Enabling 2FA
Navigate to Settings > My Account > Security card.
Toggle the Two-Factor Authentication switch to the On position.
A QR code is generated and displayed in a modal.
Open your authenticator app on your phone:
Google Authenticator
iOS, Android
Authy
iOS, Android, Desktop
Microsoft Authenticator
iOS, Android
1Password
iOS, Android, Desktop
Scan the QR code with your authenticator app.
The app generates a 6-digit code that changes every 30 seconds.
Enter the current code in the verification field.
Click Confirm to activate 2FA.
Pro Tip: After scanning the QR code, save a screenshot or copy the secret key to a secure location. If you lose access to your authenticator app, this backup key is the only way to recover your 2FA without contacting support.
How 2FA Login Works
Once 2FA is enabled, the login flow becomes:
Enter your email and password on the login page.
Click Log In.
A second screen appears asking for your 6-digit authentication code.
Open your authenticator app and enter the current code.
Click Verify to complete login.
Disabling 2FA
Navigate to Settings > My Account > Security card.
Toggle the Two-Factor Authentication switch to the Off position.
You may be asked to enter a current 2FA code to confirm the change.
Once disabled, future logins require only email and password.
Disabling 2FA reduces your account security. We strongly recommend keeping 2FA enabled, especially if your SellerMagnet account has access to sensitive business data across multiple Amazon marketplaces.
2FA Troubleshooting
"Invalid code" when setting up
Code expired (codes change every 30 seconds)
Wait for a fresh code and enter it quickly
"Invalid code" when logging in
Time sync issue between your phone and server
Ensure your phone's time is set to automatic; try the next code
Lost access to authenticator app
Phone lost, broken, or reset
Contact support at [email protected] from your registered email; identity verification required
QR code not scanning
Camera issue or low screen brightness
Manually enter the secret key displayed below the QR code into your authenticator app
2FA toggle not responding
JavaScript error or browser extension conflict
Try a different browser or disable browser extensions temporarily
Danger Zone: Account Deletion
Account deletion is permanent and irreversible. All data associated with your account will be permanently destroyed. This includes all Amazon connections, historical data, settings, shipping routes, and analytics.
What Gets Deleted
Account credentials
Email, password, 2FA settings
Amazon connections
All SP-API (Selling Partner API) authorizations are revoked
Historical data
Orders, products, transactions, analytics
Settings
Currency, VAT, shipping routes, notification preferences
Subscription
Active plan is cancelled immediately
Tool configurations
Repricer rules, alert settings, PPC configurations
Tags and labels
All custom tags and categorizations
Deletion Process
Navigate to Settings > My Account > Danger Zone card.
Click the Delete Account button (red button with trash icon).
A confirmation dialog appears explaining what will be deleted.
You must type a confirmation phrase to proceed.
Click Confirm Deletion.
A final confirmation email is sent to your registered email address.
Click the confirmation link in the email to finalize deletion.
Before You Delete: Checklist
Before deleting your account, make sure you have:
Subscription charges: Deleting your account cancels your subscription immediately. There are no refunds for unused subscription time. If you want to preserve your remaining subscription period, consider downgrading to the free tier instead.
Alternatives to Deletion
Taking a break from selling
Downgrade to the free tier; data is preserved
Switching to a different email
Contact support to update your email instead
Concerned about data privacy
Contact support to request a data export first
Unhappy with the product
Contact support; we may be able to address your concerns
✅ Account Security Best Practices
Recommended Security Configuration
Password
12+ characters, unique to SellerMagnet
Prevents credential stuffing attacks
2FA
Enabled
Protects against stolen passwords
Authenticator App
Authy or 1Password (with backup)
These apps support cloud backup for recovery
Recovery Email
Keep your registered email active
Required for password resets and account recovery
Security Audit Checklist
Perform this audit quarterly:
Pro Tip: Enable 2FA on your Amazon Seller Central account as well. Since SellerMagnet connects to Amazon, securing both accounts creates defense in depth.
🎯 Real-World Scenarios
Scenario 1: New Team Member Joining
Situation: You want to grant a new employee access to your SellerMagnet dashboard.
Solution:
Each team member should create their own SellerMagnet account.
Both accounts connect to the same Amazon Seller Central account.
Each person manages their own password and 2FA independently.
SellerMagnet does not currently support multi-user accounts with role-based access. Each user needs their own account. Enterprise multi-user features are planned for a future release.
Scenario 2: Recovering a Locked Account
Situation: You cannot log in because you lost your 2FA device.
Solution:
Go to the login page and enter your email and password.
On the 2FA screen, click "Can't access your authenticator?" (if available).
If no self-service recovery is available, email [email protected] from your registered email.
Support will verify your identity and assist with 2FA reset within 24 business hours.
Scenario 3: Migrating to a New Email
Situation: You want to change the email address associated with your account.
Solution:
Email [email protected] from your currently registered email address.
Include the new email address you want to switch to.
Support will verify ownership and update the email within 48 business hours.
You will need to verify the new email before it becomes active.
❓ FAQ
Can I use the same authenticator app entry for multiple SellerMagnet accounts?
No. Each SellerMagnet account generates a unique QR code / secret key. If you manage multiple accounts, each one will appear as a separate entry in your authenticator app.
What happens to my data if I cancel my subscription but keep my account?
Your historical data is preserved, but access to premium features (Repricer, PPC Manager, etc.) is restricted. You can still view basic analytics. If you re-subscribe later, all data is restored with full access.
Is my password stored in plain text?
No. SellerMagnet stores passwords using industry-standard hashing algorithms. Your actual password is never stored, only the hash. Even SellerMagnet engineers cannot see your password.
Can I have multiple SellerMagnet accounts with the same email?
No. Each email address can only be registered to one SellerMagnet account. If you need separate accounts, use different email addresses.
How long does account deletion take?
After confirming deletion via the email link, your account is immediately deactivated. Data purging from backups is completed within 30 days in compliance with GDPR requirements.
Can I reactivate a deleted account?
No. Once deleted, the account and all associated data are permanently removed. You would need to create a new account and reconnect your Amazon accounts from the beginning.
Does SellerMagnet support SSO (Single Sign-On)?
SSO is not currently supported. Authentication is handled through email/password with optional 2FA. Enterprise SSO integration is on the product roadmap.
⚠️ Common Mistakes to Avoid
Not enabling 2FA
Account vulnerable to password breaches
Enable 2FA immediately after account creation
Using the same password as Amazon Seller Central
Compromise of one account risks both
Use unique passwords for every service
Deleting account instead of cancelling subscription
Permanent data loss
Cancel subscription from Stripe billing portal; keep account
Not saving 2FA backup key
Locked out if phone is lost
Save the QR code or secret key in a password manager
Sharing login credentials with team members
No audit trail; security risk
Each person should use their own account
Ignoring the confirmation email for account deletion
Deletion does not complete; account stays in limbo
Check your inbox (and spam folder) for the confirmation link
## ➡️ What's Next?
General SettingsHelp CenterLast updated